Welcome to our Frequently Asked Questions. Here you will find:
• Member Benefits
• Member Activities
• Data Privacy
• Technical Problems and Support
Benefits of the Program
VOICE YOUR OPINION: Share your experiences on a range of topics and interests regarding our products, services, and initiatives.
GAIN INSIGHT: Share your opinions, reactions and successes by participating in product evaluations, previews of new content and future product developments.
SUBSCRIBE TO NEWS: Read about IAB activities and learn more about new products, features, and services. Our newsletter is designed to keep members up-to-date on the latest SCIEX products and initiatives.
JOIN A COMMUNITY: Join the discussion. Collaborate, network, learn, and share. Connect with other members and science advocates.
EARN MEMBERSHIP CERTIFICATE: Participate in regular IAB activities and obtain a membership certificate at the end of each year.
EXCLUSIVE CONTENT: Access Application/Tech Notes, Conference Highlights and Posters, Webinars and more!
For surveys, you will receive an email invitation with a link to a unique web address. When we are conducting a survey applicable to your area of expertise, simply click on that URL or copy and paste it into your web browser and complete the survey online.
For phone interviews, web-based focus groups, webinars, concept testing, usability testing, and early customer evaluations, we will contact you by email as well, inviting you to take part in discussions on topics relevant to your expertise and at times convenient for you.
All current and ongoing IAB activities are also posted on our website so you can choose to participate directly from there.
The Innovation Advisory Board conducts online surveys, phone interviews, web-based focus groups, polls, webinars, concept testing, usability testing, and early customer evaluations. Your participation in these activities is completely voluntary. We respect and value your time.
Surveys: A typical survey takes anywhere between 5 and 15 minutes to complete, depending on your Internet connectivity and the complexity of the survey. The timeframe will be provided within each email invitation.
Interviews: Phone discussions typically take between 20 and 50 minutes depending on the topic of the conversation. The timeframe will be provided within each email invitation.
Web-based focus groups, webinars, concept testing, usability testing and early customer evaluations all have different timeframes which will be provided within each activity invitation.
Select IAB activity results are published in our newsletters and website which are used to highlight the outcomes of IAB-related activities and bring awareness to new products, services, and initiatives. We are continually developing ways to enhance this feedback loop.
Participate in and complete at least one IAB activity throughout a calendar year and a membership certificate will be emailed to you at the beginning of the following year.
We hope that you choose to remain part of the Innovation Advisory Board for a long time. If you ever wish to remove yourself, you can send an email request to firstname.lastname@example.org with ‘Request Removal’ as the subject of your email.
You can retire from the board by emailing us at email@example.com and inserting ‘Request Removal’ as the subject of your email.
You can update your profile by going to https://sciex.com/iab. At the registration screen, type in your email address and your contact information will pre-populate. Here you can edit and submit your changes. Once logged in, go to “view profile,”edit profile” and click on “Account Information”.
To be a member of the Innovation Advisory Board we require an email address. We will only use this email address to invite you to participate in program activities and to send you the Innovation Advisory Board Newsletter and other IAB-related content. Occasionally, we may use a trusted partner to assist us in gathering feedback from IAB members. Rest assured that your membership information in the IAB will remain confidential and will never be sold, rented, or shared.
Technical Problems and Support
Send an email to firstname.lastname@example.org including a description of the problem, and someone from the IAB team will get back to you. You can also click the help button on our website and we will reply to your inquiry from there.