Susanna Baqué

Introducing the SCIEX resource hub: All your resources, one place

May 27, 2026 | Blogs, Support, Technology, Training | 0 comments

Read time: 2 minutes

Finding the right information shouldn’t slow you down. Whether you’re troubleshooting your mass spec, learning something new, or optimizing performance, access to the right resources at the right moment makes all the difference.

That’s why we’re excited to introduce the SCIEX resource hub, a powerful, centralized destination that brings everything you need together in one seamless experience.

One hub. Endless possibilities.

The new resource hub, fully integrated into the SCIEX Now ecosystem, is more than just a content library. It’s a connected environment where knowledge, tools, and expertise come together to support you at every step of your journey, helping you solve the most impactful analytical challenges in quantitation and characterization.

Instead of searching across different locations, you can now find everything in one place – organized, accessible, and ready when you need it.

What you’ll find inside

The resource hub brings together a comprehensive set of tools and resources to help you move from question to action, faster and with confidence:

Knowledge base articles to resolve issues fast and reduce downtime
Self-paced learning in-person at your site or virtually, to upskill on your schedule, anytime
Instructor-led training to build hands-on expertise, your way
Technical notes and SCIEX how-to resources for proven methods and real-world workflows
Trusted regulatory documents to stay compliant with global standards
User guides to install, run and maintain systems with confidence
Featured workflows to accelerate testing across key applications from biopharma, pharma, clinical, environmental, food safety, forensics, and omics research.

A smarter experience, built around you

The more you use the resource hub, the more powerful it becomes.

When you log in, you can:

Save and revisit your favorite resources
Access personalized content tailored to your instruments and workflows
Spend less time searching and more time applying insights

It’s a smarter, more intuitive way to engage with SCIEX knowledge, designed around how you work.

Why it matters

The resource hub is built to support you wherever you are on your journey:

Getting started with a new LC-MS or CE system
Solving a technical challenge
Implementing a new workflow
Or optimizing lab performance

With everything in one place, you can move faster, smarter, and with greater confidence.

How to access the resource hub

Getting started is simple:

Access the resource hub directly through SCIEX Now
Use the integrated search to find relevant content quickly
Navigate the intuitive landing page to discover featured resources and workflows

See it for yourself

The best way to experience the resource hub is to explore it firsthand.

Explore the SCIEX resource hub >
Log in or create a SCIEX Now account to unlock a personalized experience and keep the resources that matter most right at your fingertips.

Start exploring and transforming how you access knowledge today!

How SCIEX Now empowers mass spec users to work with more control, clarity and confidence

In this interview, Andy Wilcox, Senior Market Development Manager, Aftermarket and Software, speaks with Susanna Baqué, Senior Director of Global Customer Experience, about how SCIEX Now gives customers one connected digital workspace to manage instruments, reduce time spent searching for information, resolve issues faster and keep their laboratory running more efficiently and with greater confidence.

Bioanalysis across modalities: Advancing confident decisions with modern LC‑MS strategies

As therapeutic pipelines continue to diversify, bioanalysis is being asked to do more than ever before. From small molecules to complex biologics, today’s scientists must generate high‑quality, reliable data across a growing range of molecule types and workflows, often under increasing time pressure.

The rules have changed

Regulated laboratories are evolving faster than ever. New analytical modalities, higher sample throughput, increasing regulatory scrutiny, and leaner teams are reshaping how work gets done. At the same time, expectations for data integrity, standardization, and operational efficiency continue to increase complexity and/or scope. In this environment, LC-MS software is no longer simply an instrument control platform—it has become a critical part of a laboratory’s quality management system. The question is no longer whether your lab has changed, but whether your software has evolved to support the way regulated labs operate today, and if they are ready and able to meet the demands, they will face tomorrow.

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Susanna Baqué

Susanna Baqué, PhD, began her career as a researcher and professor at the University of Barcelona. With over two decades of experience in the life sciences industry, Susanna brings deep expertise and passion to everything she does, from leading sales and support teams to shaping global strategy. Since starting as a CX leader at SCIEX in 2014, she has helped redefine how SCIEX supports scientists by building customer-centric teams. Susanna is the winner of the 2025 Inspiring Women in CX Award in the “Culture” category and a multiple finalist for the “CX Leader of the Year” award.

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