Introducing the SCIEX resource hub: All your resources, one place by Susanna Baqué | May 27, 2026 | Blogs, Support, Technology, TrainingFinding the right information shouldn’t slow you down. Whether you’re troubleshooting your mass spec, learning something new, or optimizing performance, access to the right resources at the right moment makes all the difference.
What´s new in SCIEX Now – spring release 2026 by Andrea Mueller | Apr 23, 2026 | Blogs, Service, Support, TrainingAt SCIEX, innovation doesn’t stop at instruments; it extends to how you interact with your LC-MS/MS or CE systems every day. That’s why we’re excited to introduce the SCIEX Now spring 2026 improvements: a set of meaningful enhancements shaped directly by your feedback.
The troubleshooting tool LC-MS users have been waiting for by Anja Pfenninger | Apr 23, 2026 | Blogs, Service, Support, TrainingIn today’s fast-paced analytical laboratories, uptime is not just important; it is mission-critical. Whether you are running high-throughput bioanalysis, environmental testing, or pharmaceutical workflows, every minute of LC-MS downtime can impact productivity, data quality, and timelines. That is why we are excited to introduce a smarter and faster way to troubleshoot.
Predictable uptime starts with a predictable service strategy by Andrea Mueller | Mar 18, 2026 | Biopharma, Blogs, Clinical, Environmental / Industrial, Food / Beverage, Forensic, Life Science Research, Pharma, Service, Support, TechnologyIn analytical laboratories, performance is not optional. Whether supporting regulated pharmaceutical workflows, high-throughput CRO operations, clinical reporting, or food and environmental testing, your mass spectrometry and capillary electrophoresis systems are critical to productivity, compliance, and scientific confidence.
From downtime to confidence: Why OEM support can make a difference by Gary Chambers | Dec 5, 2025 | Biopharma, Blogs, Clinical, Environmental / Industrial, Food / Beverage, Forensic, Life Science Research, Pharma, Service, Support, TechnologyIn today’s environment in which labs are under pressure to reduce operating costs, many will compare the cost of a service contract between third-party providers and the original equipment manufacturer (OEM). At first glance, going with a service contract from a third-party provider may seem like a smart financial move, but experience shows they can introduce risks that affect reliability and compliance.
The hidden cost of downtime: What you need to know by Josh Fritcha | Aug 25, 2025 | Biopharma, Blogs, Clinical, Environmental / Industrial, Food / Beverage, Forensic, Life Science Research, Pharma, Service, Support, TechnologyIn your lab, time is not just a resource. It’s a necessity and every moment counts. Yet, unplanned downtime can disrupt this delicate balance. Even a brief interruption can set your team back in multiple ways.
Six benefits of remote support every laboratory should know by Andrea Mueller | Apr 11, 2025 | Biopharma, Blogs, Environmental / Industrial, Food / Beverage, Food and Beverage, Forensic, Instrument maintenance, Life Science Research, Optimizing Performance, Pharma, Service, Support, Technology, TrainingImagine having a tech expert at your fingertips to solve computer issues or a fitness trainer guiding you through workouts from the comfort of your home. In today’s fast-paced world, the ability to provide and receive service and support remotely is no longer a luxury but a necessity. Whether it’s troubleshooting a software issue, repairing a device, offering customer assistance, or enjoying the convenience of telehealth as a private individual, remote capabilities have revolutionized how businesses operate and how individuals get help