Andrea Mueller

What´s new in SCIEX Now – spring release 2026

Apr 23, 2026 | Blogs, Service, Support, Training | 0 comments

Read time: 3.5 minutes

At SCIEX, innovation doesn’t stop at instruments; it extends to how you interact with your LC-MS/MS or CE systems every day. That’s why we’re excited to introduce the SCIEX Now spring 2026 improvements: a set of meaningful enhancements shaped directly by your feedback.

From improved visibility into service history to simpler profile management, these updates are all about making your experience more intuitive, connected, and efficient.

1. Field service reports – now exactly where you need them

One of the most requested features is finally here. You can now access field service reports (FSR) directly within SCIEX Now, at the instrument level.

What’s new?

View FSRs in context, linked to the specific instrument (asset)
Access reports directly from the portal, without extra steps
Maintain continuity with FSRs still accessible via Cases, ensuring a complete service history

Why it matters

Greater transparency into service activity
Faster access to critical documentation
A more connected digital service experience

2. Secure, unlimited file uploads with BOX Integration

Another major enhancement in this release addresses a long‑standing request from both customers and internal teams: the ability to easily upload and share large files in SCIEX Now.

What’s new?

SCIEX Now leverages BOX, a secure cloud storage platform, to manage file uploads and document storage for support cases.

With this update, you can now:

Upload large data files, instrument logs, and supporting documents without size or quantity limitations
Attach multiple files directly to a support case
Organize files into folders and view, download, or print them directly from the portal
Securely collaborate with SCIEX support teams using a shared, cloud‑based repository

Uploads are simple and intuitive; just click the “+” icon in the attachments section of a case to add files from local storage or BOX.

Why it matters

This enhancement removes one of the most common friction points in the support experience:

No more file size limitations or separate transfer tools
Faster issue diagnosis with complete, centralized information
Enterprise‑grade security and compliance, protecting sensitive scientific data
Improved collaboration across global teams and time zones

“Our goal at SCIEX is to provide prompt and effective support, ensuring that our customers receive timely assistance. SCIEX Now provides a robust platform for users to seek assistance, manage support cases, and resolve issues swiftly. One of the key features enhancing the support experience is the integration of BOX, a secure cloud storage solution, for file uploads and repository management.”

Susanna Baque, Senior Director Global Customer Experience, SCIEX

3. A cleaner, smarter software profile

Keeping your profile relevant just got easier.

What’s new?

You can now remove software you no longer use from your SCIEX Now profile.

Why it matters

Stay organized and clutter-free
Ensure your profile reflects your current tools and workflows
Make updates in just a few clicks—no friction, no hassle

4. Expanded visibility of instrument ownership

A highly anticipated improvement—now available.

Previously, only instrument owners could see ownership details. Now:

What’s new?

All users assigned to an instrument can view who the designated owner is

Why it matters

Quickly identify the right point of contact
Improve collaboration and accountability across teams
Reduce delays when questions or issues arise

5. Faster, simpler role management

Managing instrument contacts just became significantly easier.

What’s new?

A dropdown menu now allows you to switch roles (User ↔ Owner) instantly
No need to remove and re-add contacts

Why it matters

Saves time and reduces administrative effort
Adapts easily to dynamic lab environments
Keeps access management flexible and up to date

The bigger picture: a more connected SCIEX Now

These updates are more than feature enhancements; they’re part of a broader commitment to making SCIEX Now your central hub for:

Instrument management
Service interactions
Documentation access
Team collaboration

All in one place.

Built together

These improvements wouldn’t be possible without you.

From VOC surveys to feature requests, your input continues to shape the SCIEX Now roadmap. This release is a direct reflection of that partnership and our commitment to empowering laboratories with the tools, knowledge, and resources needed to succeed – independently and efficiently.

You asked. We listened. And we delivered.

Ready to explore?

Log in to SCIEX Now today to experience these updates firsthand, or sign up to start unlocking a smarter, more connected way to manage your lab operations.

SCIEX Now is evolving and it’s built for you.

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Andrea Mueller

Andrea holds a degree in Business Administration with a specialization in Marketing and Communication. She brings over 15 years of experience to her role as Global Marketing Manager at SCIEX, where she is responsible for developing strategic and tactical global marketing programs for SCIEX aftermarket business. Andrea is focused on building positioning, messaging, content, and integrated outbound marketing campaigns to establish a strong footprint for SCIEX to support its service, training, and support portfolio. Andrea spent the first part of her career working at a pharmaceutical organization in a communication and event function before joining the SCIEX team in 2012 as a Regional Marketing Specialist. She is passionate about enhancing customer experiences in the life science industry.

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