GEN-MKT-18-7897-A
Apr 23, 2026 | Blogs, Service, Support, Training | 0 comments
Read time: 3.5 minutes
At SCIEX, innovation doesn’t stop at instruments; it extends to how you interact with your LC-MS/MS or CE systems every day. That’s why we’re excited to introduce the SCIEX Now spring 2026 improvements: a set of meaningful enhancements shaped directly by your feedback.
From improved visibility into service history to simpler profile management, these updates are all about making your experience more intuitive, connected, and efficient.
1. Field service reports – now exactly where you need them
One of the most requested features is finally here. You can now access field service reports (FSR) directly within SCIEX Now, at the instrument level.
What’s new?
Why it matters
2. Secure, unlimited file uploads with BOX Integration
Another major enhancement in this release addresses a long‑standing request from both customers and internal teams: the ability to easily upload and share large files in SCIEX Now.
SCIEX Now leverages BOX, a secure cloud storage platform, to manage file uploads and document storage for support cases.
With this update, you can now:
Uploads are simple and intuitive; just click the “+” icon in the attachments section of a case to add files from local storage or BOX.
This enhancement removes one of the most common friction points in the support experience:
“Our goal at SCIEX is to provide prompt and effective support, ensuring that our customers receive timely assistance. SCIEX Now provides a robust platform for users to seek assistance, manage support cases, and resolve issues swiftly. One of the key features enhancing the support experience is the integration of BOX, a secure cloud storage solution, for file uploads and repository management.”
Susanna Baque, Senior Director Global Customer Experience, SCIEX
3. A cleaner, smarter software profile
Keeping your profile relevant just got easier.
You can now remove software you no longer use from your SCIEX Now profile.
4. Expanded visibility of instrument ownership
A highly anticipated improvement—now available.
Previously, only instrument owners could see ownership details. Now:
5. Faster, simpler role management
Managing instrument contacts just became significantly easier.
The bigger picture: a more connected SCIEX Now
These updates are more than feature enhancements; they’re part of a broader commitment to making SCIEX Now your central hub for:
All in one place.
Built together
These improvements wouldn’t be possible without you.
From VOC surveys to feature requests, your input continues to shape the SCIEX Now roadmap. This release is a direct reflection of that partnership and our commitment to empowering laboratories with the tools, knowledge, and resources needed to succeed – independently and efficiently.
You asked. We listened. And we delivered.
Ready to explore?
Log in to SCIEX Now today to experience these updates firsthand, or sign up to start unlocking a smarter, more connected way to manage your lab operations.
SCIEX Now is evolving and it’s built for you.
In biopharmaceutical development, sequence variants (SV) are considered an inherent risk of producing complex proteins in living systems. Sequence variants are unintended changes to the amino acid sequence of a biotherapeutic and can be caused by errors in transcription or translation in the host cell, or cell culture and process conditions. Detailed analysis of SVs is important in process and product development to ensure the drug’s safety and efficacy. Even low‑level sequence variants can have significant implications for product quality, safety, and efficacy, making their accurate detection and characterization a critical requirement across development, process optimization, and regulatory submission.
CE‑SDS remains a cornerstone assay for characterizing fragmentation, aggregation, and product‑related impurities in therapeutic proteins. UV detection has been the long‑standing standard. However, it frequently struggles with baseline noise, limited sensitivity for minor fragments, and subjective integration.
In today’s fast-paced analytical laboratories, uptime is not just important; it is mission-critical. Whether you are running high-throughput bioanalysis, environmental testing, or pharmaceutical workflows, every minute of LC-MS downtime can impact productivity, data quality, and timelines.
That is why we are excited to introduce a smarter and faster way to troubleshoot.
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