Introduction Every scientific breakthrough begins with a challenge, a question, or a goal. Behind each of those moments are the researchers, analysts, and laboratory professionals working to make a meaningful impact. At SCIEX, customer experience is centered on...
Author Highlights
Andrea Mueller
Six benefits of remote support every laboratory should know
Read time: 3 minutes Imagine having a tech expert at your fingertips to solve computer issues or a fitness trainer guiding you through workouts from the comfort of your home. In today's fast-paced world, the ability to provide and receive service and support remotely...
How SCIEX Now empowers mass spec users to work with more control, clarity and confidence
Read time: 5 Minutes When your lab is running high-priority samples, every minute matters. You need quick access to the right information, clear visibility of your instruments and a simple way to connect with expert support when questions arise. That is where SCIEX...
7 risks every lab should consider before the warranty ends
Your mass spectrometer may be one of the most important assets in your laboratory. It powers critical workflows, supports research objectives, enables regulatory compliance, and helps your team deliver reliable analytical results. External industry data indicate that...
Introducing the SCIEX resource hub: All your resources, one place
Read time: 2 minutes Finding the right information shouldn’t slow you down. Whether you’re troubleshooting your mass spec, learning something new, or optimizing performance, access to the right resources at the right moment makes all the difference. That’s why we’re...
What´s new in SCIEX Now – spring release 2026
Read time: 3.5 minutes At SCIEX, innovation doesn’t stop at instruments; it extends to how you interact with your LC-MS/MS or CE systems every day. That’s why we’re excited to introduce the SCIEX Now spring 2026 improvements: a set of meaningful enhancements shaped...
Predictable uptime starts with a predictable service strategy
Read time: 4 minutes In analytical laboratories, performance is not optional. Whether supporting regulated pharmaceutical workflows, high-throughput CRO operations, clinical reporting, or food and environmental testing, your mass spectrometry and capillary...
Your success and voice go a long way!
At the heart of everything we do is ensuring that your workflows and team are empowered to achieve optimal results with your SCIEX instruments, software, consumables, and services. Every interaction with SCIEX is designed to support your success through the dedication...
The myth of costly training: debunked.
Read time: 3 minutes "It costs too much to send people out or bring in a trainer to our laboratory." This is a frequent objection when discussing the value of training and development for organizations within the analytical science industry. Contrary to widespread...


