Andrea Mueller

Your success and voice go a long way!

Oct 1, 2025 | Biopharma, Blogs, Clinical, Environmental / Industrial, Food / Beverage, Forensic, Life Science Research, Pharma, Technology | 0 comments

At the heart of everything we do is ensuring that your workflows and team are empowered to achieve optimal results with your SCIEX instruments, software, consumables, and services. Every interaction with SCIEX is designed to support your success through the dedication of our associates and the tools and systems you use to connect with us.

Delivering an exceptional customer experience goes beyond merely getting your new system operational so you can gather new insights from your mass spectrometer and capillary electrophoresis instruments. It’s not just about resolving issues swiftly, such as assisting with a cleaning procedure through the SCIEX technical assistance center (TAC) team or completing a course on QTRAP functionality via the SCIEX Learning Hub. It’s also more than having a routine preventative maintenance visit from a factory-trained SCIEX field service associate.

Customer experience encompasses all these aspects and much more. As a scientist, a valued customer, and a SCIEX user, you have a chance to provide feedback and suggestions about the SCIEX products you use and how to make our interactions even more meaningful. Your opinions and voices are integral to driving and shaping innovations at SCIEX, both now and in the future.

Unlock your success with SCIEX Now

To maximize your experience with SCIEX, we strongly encourage you to create a SCIEX Now account if you don’t have one yet (it’s free). This digital ecosystem enables you to register and manage your instruments with personalized support and online management tools. With SCIEX Now, you can submit and oversee support cases, monitor the status and history of your instruments, and access online training courses and knowledge base articles—all from a customizable dashboard. By registering, you’ll enjoy the following benefits:

Onboarding

Your journey with us begins with a comprehensive onboarding process. We will register you for SCIEX Now, enroll you in your personalized Learning Hub learning path, and send you a warm welcome email.

Learning Hub

Elevate your lab’s performance with our top-tier content, delivered through diverse and flexible learning options designed to maximize your system’s potential. Enjoy personalized learning paths based on the latest memory science, ensuring better knowledge retention.

Workflow support

Our mission is to help you succeed. No matter the challenge, the SCIEX support team is here to assist you in achieving your scientific goals quickly and efficiently.

Self-help resources

Our extensive knowledge base and community forum empower you to advance your science. Get the answers you need from SCIEX experts and your peers. All self-help resources are mobile-friendly, supporting you anytime, anywhere.

Lab enhancement services

Adopt a holistic approach to your lab operations to increase productivity and minimize system downtime. We aim to help you meet tight deadlines, improve result quality, and ultimately boost your profitability.

Data integrity

Enhance your confidence with our compliance services, designed to safeguard your data, confirm its integrity, and ensure all system modifications are traceable.

Our promise

SCIEX is committed to empowering your workflows and teams to achieve optimal results with our instruments, software, consumables, and services. Our mission goes beyond merely setting up your system; we aim to provide an exceptional customer experience at every touchpoint. Whether it’s resolving issues promptly, offering comprehensive training, conducting routine maintenance, or acting on your feedback, we support your success.

Creating a SCIEX Now account allows you to access a personalized digital ecosystem that includes management tools, expert support, and extensive resources tailored to your needs. Take advantage of our onboarding process, Learning Hub, workflow support, self-help resources, lab enhancement services, and data integrity solutions. Join SCIEX Now and partner with us to advance your scientific goals and drive future innovations. Together, we can achieve excellence and shape the future of science.

Register now for SCIEX Now and gain personalized online support that makes it easy to access management tools, knowledge and training, application support, and connect with SCIEX experts.

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Andrea Mueller

Andrea holds a degree in Business Administration with a specialization in Marketing and Communication. She brings over 15 years of experience to her role as Global Marketing Manager at SCIEX, where she is responsible for developing strategic and tactical global marketing programs for SCIEX aftermarket business. Andrea is focused on building positioning, messaging, content, and integrated outbound marketing campaigns to establish a strong footprint for SCIEX to support its service, training, and support portfolio. Andrea spent the first part of her career working at a pharmaceutical organization in a communication and event function before joining the SCIEX team in 2012 as a Regional Marketing Specialist. She is passionate about enhancing customer experiences in the life science industry.

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