Frequently Asked Questions

All activities are optional and you can participate in as many or as few as you’d like.

For phone interviews, web-based focus groups, webinars, concept evaluations, usability evaluations, and early customer evaluations, we will contact you by email as well, inviting you to take part in discussions on topics relevant to your expertise and at times convenient for you.

All current and ongoing IAB activities are also posted on our website so you can choose to participate directly from there.

Participation in all IAB activities are completely voluntary. We respect and value your time.

The IAB regularly conducts online surveys, phone interviews, web-based focus groups, polls, webinars, concept evaluations, usability evaluations and early customer evaluations — but participation is always optional.

Surveys: A typical survey takes anywhere between 5 and 15 minutes to complete, depending on your Internet connectivity and the complexity of the survey. The timeframe will be provided within each email invitation.

Interviews: Phone discussions typically take between 20 and 50 minutes depending on the topic of the conversation. The timeframe will be provided within each email invitation.

Web-based focus groups, webinars, concept evaluations, usability evaluations and early customer evaluations all have different timeframes which will be provided within each activity invitation.

Select IAB activity results are published in our newsletters and website which are used to highlight the outcomes of IAB-related activities and bring awareness to new products, services, and initiatives. We are continually developing ways to enhance this feedback loop.

You can unsubscribe from the board by emailing us at innovation@sciex.com and inserting ‘Request Removal’ as the subject of your email.

You can update your profile by going here. At the landing screen, type in your email address and your password and click “login”. Here you can edit and submit your changes.

To be a member of the Innovation Advisory Board we require an email address. We will only use this email address to invite you to participate in program activities and to send you the Innovation Advisory Board Newsletter and other IAB-related content. Occasionally, we may use a trusted partner to assist us in gathering feedback from IAB members.  Rest assured that your membership information in the IAB will remain confidential and will never be sold, rented, or shared.

Send an email to innovation@sciex.com including a description of the problem, and someone from the IAB team will get back to you. You can also click the help button on our website and we will reply to your inquiry from there.