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Dec 12, 2024 | Blogs, Instrument maintenance, Optimizing Performance, Technology | 0 comments
Read time: 5 minutes
A lab’s success depends on many factors from instrument quality to efficient operations, including being partnered with the right vendor. A vendor is more than just a supplier. They should provide you with a high-level quality of support in maximizing the lifespan and performance of your systems, reducing downtime, enhancing ROI and more. How do you know if you’re partnered with the right one? Here are six signs it might be time to find someone new.
Sign 1: They are not an original equipment manufacturer (OEM) service provider
When you’re working in an environment where peak efficiency matters, it’s critical that you can get the support or supplies you need quickly. Who better to provide you with that support than the instrument manufacturer? Acting as your go-to for all your operational needs, they offer a comprehensive selection of specific products and services such as instruments, consumables, maintenance, software, support and repairs. If your lab is still sourcing from multi-vendor providers, it might be time to consider switching. Having a provider like SCIEX that can streamline your requests with one call will save time so you can focus on discovery and what needs to get done.
As an OEM service provider, we offer:
In this video, see how we are well-equipped to help our customers achieve their goals.
Sign 2: They don’t carry OEM parts
Quality parts are crucial to helping an instrument run at its peak performance. When a part needs to be repaired or replaced, you want to be sure it’s reliable and long-lasting. OEM parts are often preferred over third-party options because they’re produced by the original manufacturer to the same specifications as the original components. Check out the perks of sourcing OEM parts from us:
Check out this video to see how we’re committed to our customers productivity with genuine, OEM-approved parts.
Sign 3: Their field service team is underperforming
Your standards for operation are high, and the same should go for your field service team. Since your productivity relies on efficient operations, you need a dependable, experienced field service team to keep instruments in tip-top shape and running at their best.
What makes a great field team compared to a good one?
Learn how our field team keeps our customers running in this video.
Sign 4: They don’t offer options for remote support
Imagine encountering an issue with your instrument and resolving it before it leads to downtime – even if you’re not in the lab. With advances in technology, specialists can identify and address problems faster than ever without needing to step foot in the lab.
We offer a variety services to keep things running without interruption. They include:
See the ways we assist our customers with remote tools in this video.
Sign 5: They lack workflow support options
One way to keep bottlenecks and downtime to a minimum is to optimize your workflows. If you’re passionate about driving results, you need to have the right outcomes. A quality vendor will work with you to get a deeper understanding of your unique needs and collaborate to build and tailor methods to your application area.
We offer:
Check out this video to see how we provide stellar workflow support for outstanding results.
Sign 6: They don’t ensure a sustainable return on investment (ROI)
ROI is a critical benchmark in measuring the success of a business. Running a lab is a significant investment and to ensure a sustainable ROI, it’s necessary to maximize operations and have the correct instruments to drive continuous growth for success. With the right resources, you can keep financials flowing in the right direction.
These are ways we enable a sustainable ROI:
See how we help customers maintain a sustainable ROI in this video.
By understanding the key qualities that distinguish a top-tier vendor, you can make informed decisions that contribute to your laboratory’s success and sustainability. If you’re interested to learn more about how we can support your journey, connect with our specialists at (508) 383-7700.
For more reasons why to choose SCIEX as your service provider, visit our service and support page.
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