GEN-MKT-18-7897-A
May 6, 2019 | Blogs, Software, Technology | 0 comments
You’ve bought your mass spectrometer. You’ve installed all your hardware. You’ve got your operating software set up. You’ve mastered your software workflow modules to optimize quantitative and qualitative data processing. That’s it, right?
Even though your system is running smoothly, you’ll need to stay current with new software features to make your job easier, expand your system’s capabilities, and grow your lab´s productivity. The best way to do this is with a Software Support Contract.
A support plan gives you access to new releases and bug fixes for either your instrument software that is provided with the instrument, or non-instrument software (application vertical software), or both.
We publish software updates several times a year as new features and capabilities become available. Recently, new versions of SCIEX OS Software were released. Application vertical software can also be affected by hardware and third-party software updates. Remaining current with all of your software will help minimize potential instrument downtime.
Our software support contracts portfolio comes with a variety of features and benefits matching your unique needs and requirements.
Although we all expect the solutions we buy and install to work easily and consistently, technology – especially complex systems made up of lots of components sitting on a network – may require vendor support to get up and running. There are also times when you may just need some advice on how best to approach a hardware change, software update or day-to-day user questions. Having a support agreement already in place can save you time, money, and hassle.
Compare the ease of picking up the phone to connect to a friendly support technician, with no need to consider cost or process, with the alternative:
SCIEX Software Support Plans also let you jump the queue to get priority support before users who don’t have one. And, they’re renewed on an annual basis, so your coverage never needs to lapse.
Want to know more, sign up for a plan that matches your lab’s goals or check the status of your current agreement?Contact Us >
PFAS analysis is complex, but expert guidance doesn’t have to be. In this episode of our ‘Ask the PFAS expert series’, we’re joined by Michael Scherer, Application Lead for Food and Environmental, to answer the most pressing questions in PFAS analysis. From why LC-MS/MS systems are the gold standard for analyzing diverse PFAS compounds, to which EU methods deliver reliable results for drinking water, and to practical steps to prevent contamination, Michael shares actionable insights to help laboratories achieve accuracy, consistency, and confidence in their workflows.
During an LC-MS/MS experiment, traditional fragmentation techniques like collision-induced dissociation (CID) have long been the gold standard. Electron-activated dissociation (EAD) is emerging as a transformative tool that enhances structural elucidation, particularly for complex or labile metabolites.
In the field of food chemistry and health, Prof. Nils Helge Schebb and his team at the University of Wuppertal are at the forefront of applying cutting-edge analytical methods to investigate how dietary components affect inflammation and chronic disease. Their work focuses on lipid mediators, particularly oxylipins, and how these molecules can be precisely measured and interpreted using liquid chromatography-tandem mass spectrometry (LC-MS).
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