Did you know you can access Knowledge Base Articles for trending user questions compiled and answered by SCIEX support experts? Doing so may help to reduce your support calls, not to mention downtime. Instead of waiting for a problem to occur, you can stay on top of it, and be a part of the solution. To give you an idea of trending articles, consider the how this past month saw questions and answers including:
- Why is the Option to Sum Multiple Ions Grayed Out in SCIEX OS Software?
- Applying the Saturation Correction when Working with SCIEX OS AutoPeak Integration Algorithm
- Choosing the Peak Selection Criteria when Using SCIEX OS AutoPeak Integration Algorithm
- What are the Library Search Algorithms in SCIEX OS Software?
As you will see, many of the new articles are focused on our SCIEX industry-leading software such as SCIEX OS and BioPharmaView. Make sure to visit the Knowledge Base to learn all the tips and trick so that you can get the max out of your software.
What is Premium Access Content?
Now to the business of premium versus non-premium content. Premium Access Content is available to customers who own a mass spectrometer or CE instrument under warranty, or to anyone who has purchased a Software Support Plan. More specifically, the difference between premium and non-premium content is that premium content includes access to advanced workflows.
Knowledge Base Articles versus Community Discussions
The difference between the Knowledge Base Articles and Community Discussions is that Knowledge Base Articles come from the SCIEX support team and are based on common questions. If we see a trend in customer inquiries, the support team will create and post an article to help everyone out. Alternatively, the community is the ideal place to pose a question and get help from your peers. See a question that has yet to be answered?