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How LC-MS laboratories in regulated environments can build a strong foundation for reliable data, audit readiness and lifecycle control
Whether supporting pharmaceutical quality control, bioanalysis, clinical research, environmental testing, or food safety applications, regulated laboratories share a common responsibility: ensuring reliable data, maintaining audit readiness, and controlling systems throughout their lifecycle. Yet when compliance discussions arise, attention often moves quickly to audits, documentation, electronic records, and standard operating procedures. These elements are essential, but they depend on a more fundamental question: Can the analytical system consistently produce reliable results?
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Service
- Support
- Technology
- Training
Tags: audit preparation, Compliance, instrument qualification, service, software validation, validation
October 28, 2026
Celebrating customer experience: Insights from SCIEX leaders
Customer Experience Day (CX Day) is a special occasion for SCIEX, celebrated every first Tuesday in October. It’s a day dedicated to recognizing the incredible value of our customers and the relentless dedication of our associates who strive to make every interaction meaningful. At SCIEX, our commitment to customer experience is woven into the fabric of everything we do. From providing cutting-edge solutions to offering unwavering support, we aim to build lasting relationships and exceed expectations. Join us as we delve into the insights from our leaders on what customer experience means to SCIEX and how it shapes our journey.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Technology
Tags: best, challenge, create, customer, day, experience, help, job, laboratory, money, product, product development, professional, progress, relationship, research, service, solution, study, support, time, work
October 1, 2026
Six benefits of remote support every laboratory should know
Imagine having a tech expert at your fingertips to solve computer issues or a fitness trainer guiding you through workouts from the comfort of your home. In today’s fast-paced world, the ability to provide and receive service and support remotely is no longer a luxury but a necessity. Whether it’s troubleshooting a software issue, repairing a device, offering customer assistance, or enjoying the convenience of telehealth as a private individual, remote capabilities have revolutionized how businesses operate and how individuals get help
- Biopharma
- Blogs
- Environmental / Industrial
- Food / Beverage
- Food and Beverage
- Forensic
- Instrument maintenance
- Life Science Research
- Optimizing Performance
- Pharma
- Service
- Support
- Technology
- Training
Tags: Instrument maintenance, Maintenance Plan, Remote Instrument Optimization and Calibration, Remote Service, Remote Support, service, Service Plan, StatusScope, Visual Assist
September 14, 2026
The costly consequences of unplanned downtime
Unplanned downtime is a formidable adversary that businesses across various industries strive to minimize. Defined as the unexpected interruption of regular operations, unplanned downtime can wreak havoc on productivity, profitability and customer satisfaction. In this article, we delve into the causes of unplanned downtime, its far-reaching consequences and strategies to mitigate its impact.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Technology
Tags: downtime, planned maintenance, service
Bioanalysis across modalities: Advancing confident decisions with modern LC‑MS strategies
As therapeutic pipelines continue to diversify, bioanalysis is being asked to do more than ever before. From small molecules to complex biologics, today’s scientists must generate high‑quality, reliable data across a growing range of molecule types and workflows, often under increasing time pressure.
Tags: BioA across modalities, BioA. Bioanalysis across modalities, bioanalysis
July 22, 2026
Predictable uptime starts with a predictable service strategy
In analytical laboratories, performance is not optional. Whether supporting regulated pharmaceutical workflows, high-throughput CRO operations, clinical reporting, or food and environmental testing, your mass spectrometry and capillary electrophoresis systems are critical to productivity, compliance, and scientific confidence.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Service
- Support
- Technology
Tags: bag, brush, clean, clean beaker, cleaning, di water, fixed-price service, job, maintenance, period, place qj, position, rinse, room, service, service agreement, service contract, Service Plan, solution, space, support, tap, tap water, time, Time & Material (T&M)., use, water, water rinse, white, wipe
March 18, 2026
Advancing bioanalysis with SCIEX: Insights from three decades of innovation
For decades, SCIEX has been part of bioanalytical innovation, empowering scientists in pharma and biopharma to push the boundaries of sensitivity, accuracy, and throughput. Across complex workflows and increasingly challenging therapeutic modalities.
Tags: bioanalysis
February 18, 2026
From downtime to confidence: Why OEM support can make a difference
In today’s environment in which labs are under pressure to reduce operating costs, many will compare the cost of a service contract between third-party providers and the original equipment manufacturer (OEM). At first glance, going with a service contract from a third-party provider may seem like a smart financial move, but experience shows they can introduce risks that affect reliability and compliance.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Service
- Support
- Technology
Tags: bag, brush, clean, clean beaker, cleaning, di water, job, period, place qj, position, rinse, room, solution, space, tap, tap water, time, use, water, water rinse, white, wipe
December 5, 2025
Your success and voice go a long way!
At the heart of everything we do is ensuring that your workflows and team are empowered to achieve optimal results with your SCIEX instruments, software, consumables, and services. Every interaction with SCIEX is designed to support your success through the dedication of our associates and the tools and systems you use to connect with us. […]
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Technology
Tags: best, computer, customer, development, experience, good, help, instrument, knowledge, lab, learning, machine, money, object, resource, service, support, system, work, workflow support
October 1, 2025
The hidden cost of downtime: What you need to know
In your lab, time is not just a resource. It’s a necessity and every moment counts. Yet, unplanned downtime can disrupt this delicate balance. Even a brief interruption can set your team back in multiple ways.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Service
- Support
- Technology
Tags: blog, downtime, maintenance, service, service contract, Service Plan, support, uptime
August 25, 2025
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