Six benefits of remote support every laboratory should know by Andrea Mueller | Apr 11, 2025 | Biopharma, Blogs, Environmental / Industrial, Food / Beverage, Food and Beverage, Forensic, Instrument maintenance, Life Science Research, Optimizing Performance, Pharma, Service, Support, Technology, TrainingImagine having a tech expert at your fingertips to solve computer issues or a fitness trainer guiding you through workouts from the comfort of your home. In today’s fast-paced world, the ability to provide and receive service and support remotely is no longer a luxury but a necessity. Whether it’s troubleshooting a software issue, repairing a device, offering customer assistance, or enjoying the convenience of telehealth as a private individual, remote capabilities have revolutionized how businesses operate and how individuals get help
6 Signs it’s time for a new vendor by Michael Wonski | Dec 12, 2024 | Blogs, Instrument maintenance, Optimizing Performance, TechnologyA lab’s success depends on many factors from instrument quality to efficient operations, including being partnered with the right vendor. A vendor is more than just a supplier. They should provide you with a high-level quality of support in maximizing the lifespan and performance of your systems, reducing downtime, enhancing ROI and more. How do you know if you’re partnered with the right one? Here are six signs it might be time to find someone new.
Methods for OPI electrode cleaning for Echo® MS system electrodes by Christie Hunter | Nov 23, 2022 | Echo MS, Instrument maintenance, SCIEX information, TechnologyDepending on the samples you are running on the system, it is possible for the Open Port Interface (OPI) electrode to become dirty or occluded over time. Below are two different cleaning strategies that can help you maintain your Echo® MS system and keep your OPI...
EchoMS OPI Leakage Issue by Amanda Bergamin | Jan 9, 2022 | Discovery, Echo MS, Instrument maintenance, Questions, SCIEX OS softwareWhat is the best way to determine if a recurrent OPI leak during standard operation is due to a faulty/ fouled OPI probe head or a fouled/damaged electrode or poor flow rate optimization?
Tips to maximize electrode lifetime for Echo MS system by Mackenzie Pearson | Aug 24, 2021 | Biopharma, Data acquisition, Echo MS, Environmental / Industrial, Food / Beverage, Instrument maintenance, Life Science Research, Pharma, SCIEX information, TechnologyWhile it’s easy to think of the Echo® MS system as an ultrafast LC system in front of the SCIEX Triple Quad 6500+ mass spectrometer, the system operates on fundamentally different principles. For this reason, it requires different routine maintenance to keep it...
Echo MS system maintenance operations by Rolf Kern | Aug 24, 2021 | Biopharma, Echo MS, Environmental / Industrial, Food / Beverage, Instrument maintenance, Life Science Research, Pharma, SCIEX information, TechnologyThe Echo® MS system is a robust platform, and like any other platform, requires some routine maintenance on a regular basis. Here are 3 maintenance steps that can help you ensure consistent, reliable performance: Immediately before use or after switching carrier...
Standard front-end cleaning for TripleTOF systems by Christie Hunter | Aug 10, 2021 | Instrument maintenance, QTOF, SCIEX information, TechnologyGeneral points: Use of laboratory deionized (DI) water is specified at points in the procedure. However, if there are any concerns regarding quality, please utilize a reputable supplier of pure deionized water (>18.2M ohm). 5-10 liters will typically be required...
Simple tests for determining whether to clean your QJet ion guide and IQ0 Lens on your TripleTOF system by Christie Hunter | Aug 10, 2021 | Instrument maintenance, QTOF, SCIEX information, TechnologyAssessing the linear response of ITC (dynamic ion transmission control) is an easy way to determine whether you should clean your QJet ion guide and IQ0 lens. A clean rod set and lens should give a linear response when ramping the ITC parameter and the ratio of 132...
Automated tuning and calibration for the SCIEX Triple Quad systems using SCIEX OS software by April Quinn-Paquet | Aug 6, 2021 | Instrument maintenance, QTRAP / Triple Quad, SCIEX information, SCIEX OS softwareThese 4 short videos demonstrate the automated features included with SCIEX OS software for verifying the performance of the SCIEX Triple Quad systems, and for tuning and calibrating the instrument if it falls outside of performance specifications. These features...