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How to evaluate LC-MS and CE system service providers: A practical guide
Selecting a maintenance, service, and support provider for liquid chromatography-mass spectrometry (LC-MS) and capillary electrophoresis (CE) systems can directly affect instrument uptime, analytical performance, compliance, and total cost of ownership. As service models evolve, your laboratory needs clear, defensible criteria to evaluate providers that support these critical systems throughout their lifecycle.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Service
- Support
- Technology
Tags: business, care, ce system, company, Compliance, downtime, help, instrument, instrument uptime, job, laboratory, machine, maintenance, money, part, provider, quality system, repair, service, service agreement, service contract, service model, Service Plan, support, system, system check, troubleshooting, work
November 13, 2026
PFAS FAQ’s: Ask our experts
As PFAS testing continues to expand, laboratories face increasing pressure to deliver reliable results at lower detection limits and faster turnaround times. While much of the conversation focuses on analytical methods and regulations, maintaining instrument performance and minimizing downtime are equally critical to success.
Tags: care, challenge, contamination, customer, development, engineer, increase, instrument, job, laboratory, method, money, number, PFAS Ask the expert, research, service, study, system, testing, time, work
November 2, 2026
How LC-MS laboratories in regulated environments can build a strong foundation for reliable data, audit readiness and lifecycle control
Whether supporting pharmaceutical quality control, bioanalysis, clinical research, environmental testing, or food safety applications, regulated laboratories share a common responsibility: ensuring reliable data, maintaining audit readiness, and controlling systems throughout their lifecycle. Yet when compliance discussions arise, attention often moves quickly to audits, documentation, electronic records, and standard operating procedures. These elements are essential, but they depend on a more fundamental question: Can the analytical system consistently produce reliable results?
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Service
- Support
- Technology
- Training
Tags: audit preparation, Compliance, instrument qualification, service, software validation, validation
October 28, 2026
Celebrating customer experience: Insights from SCIEX leaders
Customer Experience Day (CX Day) is a special occasion for SCIEX, celebrated every first Tuesday in October. It’s a day dedicated to recognizing the incredible value of our customers and the relentless dedication of our associates who strive to make every interaction meaningful. At SCIEX, our commitment to customer experience is woven into the fabric of everything we do. From providing cutting-edge solutions to offering unwavering support, we aim to build lasting relationships and exceed expectations. Join us as we delve into the insights from our leaders on what customer experience means to SCIEX and how it shapes our journey.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Technology
Tags: best, challenge, create, customer, day, experience, help, job, laboratory, money, product, product development, professional, progress, relationship, research, service, solution, study, support, time, work
October 1, 2026
Six benefits of remote support every laboratory should know
Imagine having a tech expert at your fingertips to solve computer issues or a fitness trainer guiding you through workouts from the comfort of your home. In today’s fast-paced world, the ability to provide and receive service and support remotely is no longer a luxury but a necessity. Whether it’s troubleshooting a software issue, repairing a device, offering customer assistance, or enjoying the convenience of telehealth as a private individual, remote capabilities have revolutionized how businesses operate and how individuals get help
- Biopharma
- Blogs
- Environmental / Industrial
- Food / Beverage
- Food and Beverage
- Forensic
- Instrument maintenance
- Life Science Research
- Optimizing Performance
- Pharma
- Service
- Support
- Technology
- Training
Tags: Instrument maintenance, Maintenance Plan, Remote Instrument Optimization and Calibration, Remote Service, Remote Support, service, Service Plan, StatusScope, Visual Assist
September 14, 2026
The costly consequences of unplanned downtime
Unplanned downtime is a formidable adversary that businesses across various industries strive to minimize. Defined as the unexpected interruption of regular operations, unplanned downtime can wreak havoc on productivity, profitability and customer satisfaction. In this article, we delve into the causes of unplanned downtime, its far-reaching consequences and strategies to mitigate its impact.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Technology
Tags: downtime, planned maintenance, service
PFAS explained: What they are, why they matter, and what’s changing
PFAS are increasingly at the center of regulatory change, scientific research, and industry discussion worldwide. As analytical capabilities improve and expectations around environmental responsibility continue to evolve, understanding the role PFAS play, and how they are being addressed, has never been more important. This blog provides an overview of what PFAS are, why they matter, and how responses from regulators and industry are changing.
Tags: Ask the expert, bag, brush, clean, clean beaker, cleaning, di water, job, period, PFAS Blog, place qj, position, rinse, room, Simon Roberts, solution, space, tap, tap water, time, use, water, water rinse, white, wipe
June 17, 2026
Getting PFAS right: Why sample preparation matters
Ultra‑low reporting limits, expanding target lists, and the constant risk of background contamination mean that even small missteps before injection can compromise data integrity. PFAS can be introduced at nearly every stage of prep, from sampling containers and PPE to SPE cartridges, filters, solvents, and lab consumables, making contamination control as critical as analyte recovery.
Tags: bag, blog, brush, clean, clean beaker, cleaning, di water, job, period, PFAS, place qj, position, rinse, room, Sample Prep, solution, space, tap, tap water, time, use, water, water rinse, white, wipe
April 17, 2026
Predictable uptime starts with a predictable service strategy
In analytical laboratories, performance is not optional. Whether supporting regulated pharmaceutical workflows, high-throughput CRO operations, clinical reporting, or food and environmental testing, your mass spectrometry and capillary electrophoresis systems are critical to productivity, compliance, and scientific confidence.
- Biopharma
- Blogs
- Clinical
- Environmental / Industrial
- Food / Beverage
- Forensic
- Life Science Research
- Pharma
- Service
- Support
- Technology
Tags: bag, brush, clean, clean beaker, cleaning, di water, fixed-price service, job, maintenance, period, place qj, position, rinse, room, service, service agreement, service contract, Service Plan, solution, space, support, tap, tap water, time, Time & Material (T&M)., use, water, water rinse, white, wipe
March 18, 2026
The rise of TFA in Europe’s cereals: How SCIEX and Phenomenex empower accurate detection of this “forever chemical”
Trifluoroacetic acid (TFA) is emerging as one of the most concerning ultrashort-chain PFAS in Europe’s food supply – particularly in cereals, a staple consumed daily by millions. A report from PAN Europe reveals a widespread and largely unmonitored contamination trend that raises serious questions about food safety, regulatory blind spots, and future monitoring strategies.
Tags: TFA, Trifluoroacetic acid
January 29, 2026
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